CAN I RETURN ITEMS BOUGHT IN-STORE?

At our discretion we will exchange or give a credit note for items purchased in-store at The Old Courthouse Gallery, Ambleside. Items must be returned in their original condition & packaging and within 5 working days (or within 30 days where an item is agreed to be faulty) unless other prior arrangements have been made with the gallery. Please contact us about your intention to return goods. Neither Commissioned artwork nor ear-rings may be returned.

CAN I RETURN ITEMS BOUGHT ONLINE?

If you choose to return an on-line purchase you must contact us within 14 calendar days after you receive your order. You then have a further 14 calendar days to return the item to us. We will refund you in the same form of payment originally used for purchase within 14 days of OCG Arts Ltd receiving your return. You will be credited for the price of the purchase minus the original cost of postage.  Please note that ear-rings cannot be returned. 

You are responsible for the cost of safe delivery of returns to us and we cannot accept items that have been damaged, altered or worn. Repack the product in its original packaging materials, unless the package’s condition is not suitable for a safe return. We will notify you of the status of your return by e-mail or postal mail. 

If your delivery appears damaged, or once opened, you find damaged artwork, please contact us straight away so we can arrange to have it picked up and inspected. Please retain all of the original packing materials. All complaints will be dealt with immediately and any remedial action taken will be fully explained by phone or email on the same day if possible. Goods agreed to be faulty or damaged during transit will be replaced or a refund made (including the cost of any return postage) in accordance with currently applicable consumer law.

WHAT ARE YOUR DELIVERY CHARGES?

Delivery charges depend on the size and value of the item purchased and are shown in your Basket before you checkout. Charges apply for all items and those shown are for mainland UK only. For non-UK and Scottish Highlands & Islands please contact the gallery for shipping costs. 

All delivery and insurance is arranged by OCG Arts Ltd. We deliver by the most secure and cost effective method available, using only reputable and efficient companies. All charges are met by the purchaser.